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Events

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EVENTS

Pathfinder Video

Sir Tim Berners-Lee Accepts Pathfinder Award at LNW Program
AS Published On Thursday, February 14, 2008 By the Harvard Crimson
By ATHENA Y. JIANG
Crimson Staff Writer

February 14, 2008

The man credited with inventing the World Wide Wide, Sir Timothy J. Berners-Lee, urged leaders of academic, private, and governmental organizations to recognize and reap the benefits of the open culture of the digital world at an event at the Harvard Kennedy School yesterday evening.

Berners-Lee received the third annual Pathfinder Award from the Kennedy School’s Leadership for a Networked World program, which aims to educate leaders about changes driven by the digitalization of information. The award recognizes individuals who have made innovations in government through technology.

"The government's challenges have been fundamentally influenced by the World Wide Web," said Jerry E. Mechling '65, director of the Networked World program, about the organization's decision to chose a technology researcher rather than a politician for the first time.

In his speech last night, Berners-Lee said that the Internet has broken down boundaries and created a culture that uses shared space.

"We're making standards for a world in which people use the Web to communicate," said Berners-Lee, who now serves as the director of the World Wide Web Consortium. "When they use the Web to communicate, they're in a world of overlapping cultures, overlapping communities."

Berners-Lee said that one of his hopes for the future of the Internet is the semantic Web—an evolution of the World Wide Web in which different types of data can be integrated and easily accessed. As an example, Berners-Lee said that this system could allow users to determine the most efficient way to buy a cup of coffee, visit friends, and return to their hotel room with a single query, instead of searching for the three items separately.

To realize such a vision, individual organizations must be willing to release their data for public use, requiring great courage and initiative, according to Berners-Lee.

"It's common in an organization for people to feel protective about their data," he said. "The leadership that is required to change the ethos, the fear that happens about letting go of the data, is huge,"

But when an audience member questioned the potential dangers of bringing more data into the public domain, Berners-Lee replied that it would be necessary to ensure that new technology does not violate personal privacy.

"We want the technology to be the Lego for a nice world, a world we want to live in," he said.

— Staff writer Athena Y. Jiang can be reached at ajiang@fas.harvard.edu.

Teri Takai, Chief Information Officer of Michigan,
Assumes New Role as Practitioner Chair of the
Harvard Policy Group on Network-Enabled Services and Government

March 21–22, 2007

Click here to read Government Technology's coverage of this event.

January 31, 2007: Teresa (Teri) Takai, CIO of the State of Michigan and the President of the National Association of State Chief Information Officers, will take on a new role as the Practitioner Chair of the Harvard Policy Group on Network-Enabled Services and Government (HPG).

Professor Jerry Mechling of the Kennedy School of Government will formally announce Ms. Takai's new role as practitioner chair on March 21, 2007, during a dinner event for the "Cross-Boundary Governance through Agreements and Standards" executive practice session. As Practitioner Chair of the HPG, Ms. Takai will lead efforts on identifying and disseminating best practices and innovations utilizing digital information and networks in government settings, in addition to helping to set the direction for the Leadership for a Networked World executive education program at the John F. Kennedy School of Government. The ceremony will be preceded by a speech by William Bratton, Chief of Police of Los Angeles, who will be speaking on the coming challenges of safety and security.

Ms. Takai is the Director of the Michigan Department of Information Technology (MDIT), serving as the state's Chief Information Officer. She was appointed by Governor Jennifer Granholm and was confirmed by the Senate in February 2003. Her broad experience includes working as a senior executive at Ford Motor Company, where she led the development of the company's IT strategic plan. Ms. Takai has also held senior positions at EDS where she managed the global supply chain for General Motors and at Federal Mogul, where she was the Director of Process Development.

"I am excited about the opportunity to work with the Harvard Policy Group," said Takai. "There are many success stories across the country when it comes to the utilization of digital information in government. I look forward to leading an effort that will share those best practices, educating our government executives, and setting the course for the future for continued improvement and efficiency in government service."

Ms. Takai's position as the Director of MDIT represents her first experience in the public sector, reporting directly to the Governor. Ms. Takai is responsible for developing a new organization and its 1,700 employees in order to provide critical IT services to Michigan's government. She has led Michigan to the #1 ranking among the 50 states when it comes to digital government in an evaluation performed by the Center for Digital Government.

"As public challenges and citizen demands become more complex, we need to find the new solutions and help move them forward," said Jerry Mechling, Faculty Director of the HPG and Leadership for a Networked World Program. "Teri Takai has been at the forefront of leading private-sector and public-sector innovation and best practice and we are looking forward to her direction and insights."

The March 21–22, 2007, Harvard session on "Cross-Boundary Governance through Agreements and Standards" will explore the challenges of cross-organizational information sharing, service delivery, and partnerships facing governments and industries in the coming years and will be attended by practitioners in government, industry, and academia. Participants will explore emerging best practices in networked industry and government on using agreements and standards to transform not just individual programs, but entire policy communities and industries. Participants will learn about and discuss the benefits, costs, and risks of setting explicit standards.

For more information on this event, please visit: http://www.ksg.harvard.edu/execed/lnw2.

William J. Bratton, Chief of Police, Los Angeles Police Department,
to Address Upcoming Executive Practice Session on
"Cross-Boundary Governance through Agreements and Standards"

March 21–22, 2007

January 22, 2007: William J. Bratton, noted Chief of the Los Angeles Police Department (LAPD), author, and lecturer, will speak on "The Challenges Ahead for Safety and Security," at the John F. Kennedy School of Government on March 21, 2007.

The session sponsored by the Leadership for a Networked World Program, entitled "Cross-Boundary Governance through Agreements and Standards," will explore the challenges of cross-organizational information sharing, service delivery, and partnerships facing governments and industries in the coming years. and will be attended by senior practitioners in government, industry, and academia. Chief Bratton has noted that, "More than ever before in our history, police leaders must manage change in order to balance their local public safety responsibilities with national homeland security priorities. Accountability, transparency, cooperation, and communication are and will continue to be the keys to success in this era of constant change."

William J. Bratton was appointed Chief of the LAPD in October 2002. Chief Bratton oversees the third largest police department in the United States, managing 9,300 sworn officers, 3,000 civilian employees, and an annual budget of more than one billion dollars. He also served as the head of the Boston and the New York City police departments, where he changed the paradigm and introduced dramatic accountability-driven crime reduction. A strong community policing advocate, he is directing a major reengineering of the LAPD, decentralizing the bureaucracy, strengthening local commands, increasing responsiveness to community concerns, and developing strategies to counter gang-related crimes and the threat of terrorism. During his first four years as Chief in Los Angeles, the LAPD has driven crime down to levels not seen there since the 1950's. During his tenure, the Department has also developed one of the most comprehensive and effective counter-
terrorism operations in the country."

As organizations and constituent needs grow more interconnected and complex, performance and technical standards become critical for driving effectiveness. It takes strong and adaptive leaders to understand the new possibilities and make the required changes happen," says Jerry Mechling, Faculty Director of the Leadership for a Networked World Program. "Chief Bratton has been at the forefront of change and problem-solving, and we are looking forward to learning from his insights."

At the March 21–22, 2007, session at Harvard, participants will explore emerging best practices in networked industry and government on using agreements and standards to transform not just individual programs, but entire policy communities and industries. Participants will learn about and discuss the benefits, costs, and risks of adopting explicit standards.

For more information on this event, please visit: http://www.ksg.harvard.edu/execed/lnw2.

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LNW Plans Harvard Executive Session on "Situational Awareness"

Created by Solution Grove Administrator, last modified by Zachary Tumin 09 Mar 2008, at 11:47 AM

On May 20-21, 2008, LNW convenes the formation meeting of the "Harvard University Executive Session on Situational Awareness: Assuring Cross-Boundary Information Sharing in a Geospatial Environment." For more information please visit our Executive Session page.

Situational Awareness

Created by Antonio Oftelie, last modified by Zachary Tumin 27 Feb 2008, at 07:53 AM

Situational Awareness: Assuring Cross-Boundary Information-Sharing in a Geospatial Environment.

The LNW Program announces the formation of the Harvard University Executive Session on Situational Awareness: Assuring Cross-Boundary Information-Sharing in a Geospatial Environment. The Session convenes its Members in a formative meeting May 20-21, 2008 at the John F. Kennedy School of Government in Cambridge, Massachusetts.

The Harvard Executive Session on Situational Awareness convenes senior-most government and industry executives, together with Harvard faculty, to address one of the most critical issues facing leaders today: assuring the accuracy of their "situational awareness" in dealing with choice, decision and action in major policy arenas -- whether a fast-moving disaster such as hurricane/flood, toxic spill, or pandemic, or persistent risks involving, for example, child welfare, food and drug safety, or occupational health and safety.

In our current environment, shared missions have become the norm, and inter-agency, even global coordination is expected by the public. Yet information-sharing across boundaries of organizations, jurisdictions, and sectors continues to be a challenge -- whether of geospatial data, commercial and industrial information, technical and scientific data, and whether from public or private sources. When obstacles to information-sharing affect what leaders believe about the state of their world - when decision-makers with shared responsibility lack the same view of the facts of a disaster or a crisis - the consequences can be devastating.

Assuring the accuracy of situational awareness for decision-makers is therefore an essential task of leadership -- whether for public health officials tracking vectors of emerging infection, an environmental leader assessing prospects for air and water contamination from fire, flood or spill, or a mayor contemplating evacuation of her city ahead of a hurricane.

Our goal for the Executive Session is to collaborate as leading practitioners, industry executives, and researchers to investigate the unique requirements for situational awareness in several major policy domains; to identify critical gaps in information sharing that impact awareness, clarify the options to remedy them, and support cross-domain efforts to do so; and to understand the tasks of leadership to assure a sound, trusted foundation for decision-making in their respective arenas.

We look forward to documenting these efforts, disseminating them widely as findings, diagnostics, and methods, and sharing them in conference, Harvard teaching cases, and research reports. Our goal is to accelerate uptake and adoption of measures to assure progress in these matters, specific to individual policy domains and cutting across all.

LNW gratefully acknowledges the collaboration of the Open Geospatial Consortium, the Center for Geographic Analysis at Harvard University, and the support of these great firms for this meeting: Google, Intergraph Corporation, Leica Geosystems, Lockheed Martin Corporation, Microsoft, Northrop Grumman Corporation, and PCI Geomatics. For further information please contact LNW Executive Director Zachary Tumin (zachary_tumin@harvard.edu).

Categories: Executive Workshops (Menu), 3 (Sort Order)

Apply Now to Reserve a Seat

Programs

Created by Solution Grove Administrator, last modified by Solution Grove Administrator 27 Feb 2008, at 01:01 AM

UPCOMING EXECUTIVE PROGRAMS

Leadership and Strategic Management for Chief Information Officers

John F. Kennedy School of Government, Harvard University, Cambridge, MA
June 16-18, 2008

Leadership and Strategic Management for Chief Information Officers

(LSM) is designed primarily for the CIO working to become an effective member of the senior management team. LSM focuses on how senior managers shape and implement strategies in the public sector, including the concepts and skills needed for leadership within a single organization and across multiple organizations. In the public sector, success requires alignment between organizational capacity, public value, and the authorizing environment. Leaders must thus become wise and skillful as managers (to build and utilize organizational capacity), as analysts (to assess public needs and the creation of public value), and as advocates (to mobilize support and legitimacy).

Working with Harvard faculty and utilizing cases, concepts, and research of the John F. Kennedy School of Government, participants will gain insight into challenges including:

As a manager, how can I contribute to building and using organizational capacity? How can I assess and respond to the strengths and weaknesses of our infrastructure, work processes, staff skills and culture, institutional authority, and other assets? How can I help assess and possibly redesign external partnerships and relationships between core and support activities? To what extent have we and should we move toward "shared service" models of production? What is our distinctive competence, and how might it best be utilized?
As an analyst, how can I contribute to our understanding of public problems and the creation of public value? What are the major social problems and trends where we are or could be exerting influence? What data and analysis can supply feedback needed to guide our investments and operations? What are the groups with a stake in our work, and what are the issues of efficiency, equity, and legitimacy to be resolved among these groups? To what extent and how should we embrace transparency, accountability, and digital democracy?
As an advocate, how can I contribute our mobilization of support and authorization? How can I work with the other members of the senior team to assemble the staff, budgets, legislative, and other support we need? How can we engage with and monitor our authorizing environment to form or adjust our mission? How can we cultivate support to balance needs for control against the growing imperatives for innovati
As a team, how can our senior group work together to make and implement smart choices? Most CIOs have worked primarily in technical environments, where problems tend to have right or wrong answers (the software either runs or crashes). For the senior leadership team, however, problems clearly require careful, evidence-based analysis, but the "right" answers are almost never so objectively verified. Leadership and governance is about negotiated solutions to complex and controversial problems. For those with technology backgrounds to work well with the senior team, they typically need to become comfortable with a broader range of analytic and communications tools and decisions.

The goal of the Leadership and Strategic Management session is to develop capabilities for working with other senior leaders in shaping and implementing public sector strategies. This is a course that taps deeply into the core competence of Kennedy School cases and research. With faculty and practitioner working together, LSM creates a learning environment where proven frameworks and real-world experience can be combined to create applications of immediate and long-lasting value.

Categories: Executive Workshops (Menu), 2 (Sort Order)

Apply Now for New Leadership & Strategy for CIOs Program

Created by Solution Grove Administrator, last modified by Antonio Oftelie 26 Feb 2008, at 11:22 PM

In a world based on network-enabled business models, CIOs need to possess not only technical tools, but also the leadership and strategy skills that enable them to become an effective member of the senior management team, shape overall organizational strategy and lead across multiple organizations. Read more about this exciting new program on our Program Page.

Webcast: "How Should Leaders Plan for Emerging Technologies?"

Created by Antonio Oftelie, last modified by Antonio Oftelie 26 Feb 2008, at 11:21 PM

LNW's recent Webcast was highly successful – bringing in over 200 participants from around the globe. This exciting online event addressed the strategies leaders and organizations can use to understand and respond to the next wave of emerging technologies and the tactics to pace innovation within the governmental environment.

The Webcast can now be viewed online on our Webcast Page

Jerry Mechling, LNW Faculty Chair and Lecturer in Public Policy, Kennedy School of Government

Publications

Created by Solution Grove Administrator, last modified by Antonio Oftelie 03 Jan 2008, at 04:00 PM

PUBLICATIONS

The Leadership for a Networked World (LNW) Program and the Harvard Policy Group on Network-Enabled Services and Government (HPG) conducts research and develops and distributes thought leadership on critical issues of technology driven innovation and governance for the public sector.

Recent Event Reports

HPG Publications

Books
Articles, Books Chapters, and Monographs
Research Papers and Reports
Case Studies

Zachary Tumin, LNW Executive Director, Kennedy School of Government

Harvard Policy Group on Network-Enabled Services and Government Publications

Eight Imperatives for Leaders in Networked World Series of Reports

Eight Imperatives for Leaders in a Networked World — Complete Series, 2000–2002 PDF
Eight Imperatives for Leaders in a Networked World: Overview, 2000 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 1 — Focus on How IT Can Reshape Work and Public Sector Strategies, 2000 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 2 — Use IT for Strategic Innovation, Not Simply Tactical Automation, 2001 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 3 — Utilize Best Practices for Implementing IT Initiatives, 2001 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 4 — Improve Budgeting and Financing for Promising IT Initiatives, 2001 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 5 — Protect Privacy and Security, 2001 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 6 — Form IT-Related Partnerships to Stimulate Economic Competitiveness, 2002 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 7 — Use IT to Promote Equal Opportunity and Healthy Communities, 2002 PDF
Eight Imperatives for Leaders in a Networked World: Imperative 8 — Prepare for Digital Democracy, 2002 PDF

The Cross-Boundary Leadership Agenda, 2003 PDF

Strategic Diagnosis for Government: Getting Your Bearings in the Information Age, 2005 PDF

Dr. Jerry Mechling

LNW Faculty Chair and Lecturer in Public Policy

Books –

With Victoria Sweeney. Finding and Funding IT Initiatives in the Public Sector: A Guidebook. Sacramento: Government Technology Press, 1998.

With Victoria Sweeney. Achieving Superior Customer Service: Reengineering and Information Technology in the Public Sector. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1998.

With Victoria Sweeney. Overcoming Budget Barriers: Funding Information Technology Projects in the Public Sector. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector, John F. Kennedy School of Government, Harvard University, 1997.

With Thomas M. Fletcher. Information Technology and Government: The Need for New Leadership. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1996.

Information Technologies and State Governments: Challenges for Political Leadership. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1995.

Reengineering Government: Is There a "There" There? Cambridge, MA: Jossey-Bass Publishers, 1994.

America’s Information Technology Agenda, edited with Charles Rosenberg, Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1994.

With Jane Fountain, Linda Kaboolian, and Steven Kelman. Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government. Strategic Computing and Telecommunications in the Public Sector, Kennedy School of Government, Harvard University, 1994. Also published in Taubman Center for State and Local Government Working Paper Series, Kennedy School of Government, 1994. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

Information Technology and Government Procurement: Priorities for Reform. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1992.

With Steven Kelman and John Springett. Information Technology and Government Procurement: Strategic Issues for the Information Age. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1992.

Articles, Book Chapters, and Monographs –

"The Future of IT-Enabled Change: Are You Ready?." Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, April 4, 2007. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_04042007 or http://www.governing.com/manage/mi/7ins0404.htm.

"The Transition: a Dark-Horse Opportunity." Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, December 6, 2006. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_Dec6
or http://www.governing.com/manage/mi/6ins1206.htm.

"Digital Leadership Moves." Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, October 4, 2006. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_Oct4 or http://www.governing.com/manage/mi/6ins1004.htm.

"Shared Services ‘Trickle Down’ from Canada?" Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, August 2, 2006. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_Aug2 or http://www.governing.com/manage/mi/6ins0802.htm.

"Tools for Compliance in a Networked World. Innovations Case Discussion: RENCTAS." Innovations: Technology, Governance, Globalization 1, no. 2 (2006): 36-43. http://www.policyinnovations.org/ideas/policy_library/data/ToolsforCompliance/_res/id=sa_File1/INNOV0102_p36-43_mechling.pdf.

"A Sobering Challenge." Public CIO Magazine, September 2005. http://www.govtech.com/gt/96524?topic=117673.

"The Right Judgment." Public CIO Magazine, August 2004. http://www.govtech.com/gt/91139.

"Leadership in the Post-Y2K World,” Government Executive, May 2000. http://www.govexec.com/tech/articles/0500mantech.htm.

“Information Age Governance: Just the Start of Something Big?” In Elaine C. Kamarck and Joseph S. Nye, Jr., eds., democracy.com? Governance in a Networked World. Hollis, NH: Hollis Publishing Company, 1999. [Order here: http://www.puritanpress.com/puritanpress/government_politics.asp]

“Better Funding for Government IT: Views from the Front Line.” Journal of the American Society for Information Science (JASIS) 50 (1999): 305-313.

With Victoria Sweeney. “Finding and Funding IT Projects,” four-part series in GovernmentTechnology, 1997-1998.
Part 1: December 1997, http://www.govtech.com/gt/95521.
Part 2: January 1998, http://www.govtech.com/gt/94897.
Part 3: March 1998 http://www.govtech.com/gt/94973.
Part 4: April 1998 http://www.govtech.com/gt/95000.

“Electronic Government.” Encyclopedia of American Government. Oxford Press, 1997.

"When It's Good to Steal." Technology Column, Governing Magazine, August 1996. http://www.governing.com/archive/1996/aug/tech.txt.

"Lessons from an 'Intelligent Island'." Technology Column, Governing Magazine, June 1996. http://www.governing.com/archive/1996/jun/tech.txt.

"Reeingineering: A Fad?" Technology Column, Governing Magazine, April 1996. http://www.governing.com/archive/1996/apr/tech.txt.

"New Challenges for Technology Leaders." Technology Column, Governing Magazine, February 1996. http://www.governing.com/archive/1996/feb/tech.txt.

"Leadership and the Knowledge Gap." Technology Column, Governing Magazine, December 1995. http://www.governing.com/archive/1995/dec/tech.txt.

"Common Ground for Electronic Commerce." Technology Column, Governing Magazine, October 1995.http://www.governing.com/archive/1995/oct/tech.txt.

"Don't Hang Back on Technology." Technology Column, Governing Magazine, August 1995. http://www.governing.com/archive/1995/aug/tech.txt.

"Reaching Across Organizational Lines." Technology Column, Governing Magazine, June 1995. http://www.governing.com/archive/1995/jun/tech.txt.

"We Must Invest in Innovation." Technology Column, Governing Magazine, April 1995. http://www.governing.com/archive/1995/apr/tech.txt.

"The Benefits of 'Strategic Computing'." Technology Column, Governing Magazine, March 1995. http://www.governing.com/archive/1995/mar/tech.txt.

"There Are Ways to Protect Sensitive Data." Technology Column, Governing Magazine, February 1995. http://www.governing.com/archive/1995/feb/tech.txt.

“America’s Technology Agenda: Implications for Government Archivists,” Government Records Issues Series. Albany, NY: National Association of Government Archives and Records Administrators, 1995.

"Next Stop: One Stop." Technology Column, Governing Magazine, December 1994. http://www.governing.com/archive/1994/dec/tech.txt.

"Finding Funds for Technology." Technology Column, Governing Magazine, November 1994. http://www.governing.com/archive/1994/nov/tech.txt.

"The Hidden Data Pricing War." Technology Column, Governing Magazine, October 1994. http://www.governing.com/archive/1994/oct/tech.txt.

"Reinventing Technology Procurement." Technology Column, Governing Magazine, August 1994. http://www.governing.com/archive/1994/aug/tech.txt.

With Jane E. Fountain, Steven Kelman, and Linda Kaboolian. "Report on Customer Service Excellence in Government: Findings and Recommendations," Journal of the International Customer Services Association, June 1994. [Available through Kennedy School Library.]

"The Real Benefit of 'The Aims of Government'." Technology Column, Governing Magazine, June 1994. http://www.governing.com/archive/1994/jun/tech.txt.

"Reengineering: Part of Your Game Plan? A Guide for Public Managers," in special issue "Governing Guide: Reengingeering," Governing Magazine, February 1994. http://www.governing.com/archive/1994/feb/reeng.txt.

"Twenty-first Century Essays," Empire State Report, 1994. [This article is adapted from ’America’s Technology Agenda: The Next Four Years," published by the Program on Strategic Computing and Telecommunications, Harvard University, 1994.] [Available through Kennedy School Library.]

"A State-Level View of Information Infrastructure: Aligning Process and Substance." In Building Information Infrastructure, by Brian Kahin, ed., New York: McGraw-Hill, 1992. [Order here: http://bcsia.ksg.harvard.edu/publication.cfm?program=STPP&ctype=book&item_id=108.]

"Priorities for Social Science Computing: A Survey of Leading-Edge Practitioners." Social Science Computer Review 9 (1991): 93-111.

With Jane Fountain and Eliot Levinson. "Designing Computer-Mediated Jobs and Organizations: Implications for Defense Production and Logistics," report prepared for the Defense Supply Service, Office of the Secretary of Defense, Production and Logistics (Systems), August 1991. Contract No. MDA903-89-K-0142. Also listed as "Designing Computer Based Jobs and Organizations: A Report to Senior Leaders in Government," Taubman Center for State and Local Government working paper, Kennedy School of Government, 1991.

With Charles Gruber. "Information and Law Enforcement." In Local Government and Police Management, by William Geller, ed., International City Management Association, 1991.

"Computers in Local Government Finance." Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1991. [This discussion paper was prepared for the Strategic Computing and Telecommunications Program by Dr. Jerry Mechling and appears in Concepts and Practices in Local Government, Government Finance Officers Association, Spring 1990.] [Available through Kennedy School Library.]

The Emerging Internet: Annual Review of Institute for Information Studies, edited journal and wrote introduction. Washington, DC: Aspen Institute, 1990.

Research Papers and Reports –

"Back-Office Transformation: Why and How," paper written for the National Association of State Auditors, Comptrollers and Treasurers (NASACT) and the National Electronic Commerce Coordinating Council (eC3) NASACT Symposium paper, and presented at the ec3 Annual conference, Sacramento, California, December 2006. http://www.ec3.org/symposia/white_paper.pdf.

"Leadership for a Networked World: Trends, Lessons Learned, Next Steps," e-Government Conference paper, Government of Mexico, Saltillo, Mexico, September 2004.

"Where Next with Ontario’s I&IT Program: Stay the Course? or Time for a Change?—A Third Party Review," report for the Ontario Public Service, 2002.

"Information Age Government for Ontario." Commission for the Future of Ontario Government, June 2002.

With Charles Vincent, "Defining and Measuring Success in Canadian Public Sector Electronic Service Delivery," published for the Lac Carling Conference, Canada, 2001. http://www.nga.org/cda/files/MeasuringProgress.pdf.

"Using Technology to Meet Citizen Needs: Implications for Local Governments," report for conference on the future of Michigan Local Government, June 1999. http://www.mml.org/foundation/using_technology.htm.

With Victoria Sweeney and Thomas Fletcher. "Standing in the Way of Tomorrow: The Federal View of Barriers to Intergovernmental IT Initiatives," for the Intergovernmental Enterprise Panel. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1998. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

With Victoria Sweeney. "Achieving Superior Customer Service: Reengineering and Information Technology in the Public Sector." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1998. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

"Computer-Supported Service Innovations: Networked Delivery, Networked Production and More." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1998. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

"Information Technology and Coming Changes in Governance." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1997. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

With Victoria Sweeney. "Overcoming Budget Barriers: Funding IT Projects in the Public Sector." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1997. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

With Victoria Sweeney. "Electronic Government: Just the Start of Something Big?" Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1996. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

With Thomas Fletcher. "Information Technology and Government: The Need for New Leadership." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1996. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

"Information Technology and Government Procurement: Priorities for Reform." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1995. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

"Information Technologies and State Governments: Challenges for Political Leadership," prepared for Western Governors Association. Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1995. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

With Jane Fountain, Linda Kaboolian, and Steven Kelman. "Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1994. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

With Judith Pinke. "Investing in Innovation: The Minnesota Approach." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1992. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

With Steve Kelman and John Springett. "Information Technology and Government Procurement: Strategic Issues for the Information Age." Program on Strategic Computing and Telecommunications in the Public Sector, Kennedy School of Government, 1992.

With Malcolm Sparrow and Thomas Fletcher. "The State/EPA Data Management Program." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1991. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

"Information Technology Management for Prosecutors," Working paper 87-02-02, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1987. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

Case Studies –

Sponsored by Jerry Mechling

Esther Scott. "Family Net: An Automated Child Welfare Information System." KSG No. 1552.0. Cambridge, MA: Kennedy School of Government Case Program, 1999. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1552.0.]

Authored or Coauthored by Jerry Mechling

With Harvey Simon. "Introducing Computer-Based Remote Services in California (Epilogue)." KSG No. 1256.1. Cambridge, MA: Kennedy School of Government Case Program, 1995. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1256.1.]

With Harvey Simon. "Introducing Computer-Based Remote Services in California." KSG No. 1256.0. Cambridge, MA: Kennedy School of Government Case Program, 1995. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1256.0.]

With Susan Rosegrant. "Toxics Release Inventory: Sharing Government Information with the Public." KSG No. 1154.0. Cambridge, MA: Kennedy School of Government Case Program, 1992. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1154.0.]

With Esther Scott. "Electronic Benefits System in Ramsey County, Minnesota (Sequel/Epilogue)." KSG No. 1038.1. Cambridge, MA: Kennedy School of Government Case Program, 1991. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1038.1.]

With Esther Scott. "Electronic Benefits System in Ramsey County, Minnesota." KSG No. 1038.0. Cambridge, MA: Kennedy School of Government Case Program, 1991. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1038.0.]

With Philip Holland and Esther Scott. "Changing a Hospital's Culture: The Guest Relations Program at Medical College of Virginia Hospitals." KSG No. 1017.0. Cambridge, MA: Kennedy School of Government Case Program, 1990. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1017.0.]

"Minnesota Knowledge Systems Center." KSG No. 1015.0. Cambridge, MA: Kennedy School of Government Case Program, 1990. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1015.0.]

With Steve Kelman. "Computer Procurement in Metro West." KSG No. 1013.0. Cambridge, MA: Kennedy School of Government Case Program, 1990. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1013.0.]

Developed for the Program on Strategic Computing (predecessor of the Leadership for a Networked World Program)

Roberts, Marc, and Harvey Simon. "Info/California: Where Do Electronic Government Tellers Belong? (Epilogue)." KSG No. 1204.1. Cambridge, MA: Kennedy School of Government Case Program, 1993. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1204.1.]

Roberts, Marc, and Harvey Simon. "Info/California: Where Do Electronic Government Tellers Belong?." KSG No. 1204.0. Cambridge, MA: Kennedy School of Government Case Program, 1993. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1204.0.]

Other Cases Sponsored by Jerry Mechling and the Program on Strategic Computing

Fountain, Jane. The Customer is King: The Service Culture at L.L. Bean. PDF
Fountain, Jane. The Use of 800 Numbers in Government.
Gilbert, Lee. Strategic Systems Planning for the Library of Congress.
Gluckman, Steve. Capital Wireless Integrated Network (CapWIN).
Greenberger, Martin. Aiming At The Top: Systems for Executive Support.
Howitt, Arnold. Information Technology Planning in Metropolitan County.
Kaboolian, Linda. Ruthless with Time and Gracious with People?: Teleservice at the SSA.
Kelman, Steve. The Army & REQUEST. PDF
Kelman, Steve. CALS: Linking the Government and its Vendors.
Kelman, Steve. The SEC & EDGAR.
Kelman, Steve. Taxpayer Service at the IRS. PDF
Kelman, Steve. The Computer Acquisition Process: Some Harsh (and Maybe Excessively Negative) Thoughts. PDF
KSG Innovations Program, Rochester Reevaluation.
Luberoff, David. Court Reporting in Kentucky.
Tumin, Zachary. Social Security on the Web. PDF

Papers commissioned for a conference jointly organized with Lewis Branscomb and published in Building Information Infrastructure (McGraw-Hill, 1992):

Branscomb, Lewis. Information Infrastructure for the 1990s: A Public Policy Perspective.
Faulhaber, Gerald. Pricing Internet: The Efficient Subsidy.
Hogan, William. Energy and Information Network Infrastructures.
Kahin, Brian.The NREN as Information Market: Dynamics of Public, Private, and Voluntary Publishing.
Kleinrock, Leonard. Technology Issues in the Design of the NREN.
Klingenstein, Kenneth. A Coming of Age: Design Issues in the Low-end Internet.
Mandelbaum, Richard and Paulette Mandelbaum. The Strategic Future of the Mid-Level Networks.
McGarty, Terrence. Alternative Networking Architectures: Pricing, Policy and Competition.
Perritt, Henry. Market Structures for Electronic Publishing and Electronic Contracting on a National Research and Education Network: Defining Added Value.
Smarr, Larry and Charles Catlett. Life After Internet: Making Room for New Applications.
Pauli, Gernot and Elizabeth McAllister. A Switch for Northern Telecom.
Perritt, Henry H. The Electronic Agency and the Problems it May Cause for Traditional Paradigms of Public Law.
Sparrow, Malcolm. Fraud Control at “Teleflex Health Insurance Company” (A). PDF
Sparrow, Malcolm. Fraud Control at “Teleflex Health Insurance Company” (B). PDF
Sparrow, Malcolm. Fraud Control at “Teleflex Health Insurance Company” (C). PDF
Sparrow, Malcolm. Pioneers in Georgia: The State/EPA Data Sharing Program (A). PDF
Sparrow, Malcolm. The EPA's Evolving Use of Information: The State/EPA Data Sharing Program (B). PDF
Sparrow, Malcolm. Implementation in New England: The State/EPA Data Sharing Program (C). PDF
Sparrow, Malcolm. Missouri Planning for the Next Century: The State/EPA Data Sharing Program (D). PDF
Sparrow, Malcolm. New Jersey — Redefining the Importance of EPA: The State/EPA Data Sharing Program (E). PDF

Zachary Tumin

Executive Director, LNW Program

"Closing the Information Gap in Biosecurity Readiness." Working Paper, 2008. LNW_Biosecurity_Readiness_Information_Sharing_Paper_1.02.08.3.pdf

"Social Security on the Web: The Case of the Online PEBES." Program on Strategic Computing and Telecommunications in the Public Sector, 1998. PDF

With Mark H. Moore. "Building Clean: The Control of Crime, Corruption, and Racketeering in the Public Construction Markets of New York City", Working paper 96-07-02, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1996. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

"Summary of the Proceedings: Findings and Discoveries of the Harvard University Executive Session for State and Local Prosecutors at the John F. Kennedy School of Government (1986-90)," Working paper 90-02-05, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1990. [PDF]

"Organizational Character and Prosecutorial Values," Working paper 87-02-03, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1987. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

"Managing Relations with the Community"," Working paper 86-05-06, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1986. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]

Categories: Publications & Cases (Menu), 1 (Sort Order)

Faculty and Staff

Created by Solution Grove Administrator, last modified by Antonio Oftelie 06 Dec 2007, at 02:10 PM

LNW Faculty AND Leadership

	Professor Jerry Mechling Faculty Chair, Leadership for a Networked World Program, and Lecturer in Public Policy, John F. Kennedy School of Government (KSG), Harvard University
	Zachary Tumin Executive Director, Leadership for a Networked World Program, KSG
	Antonio Oftelie Associate Director, Harvard Policy Group for Network-Enabled Services and Government, and the Leadership for a Networked World Program, KSG

PROGRAM FACULTY INCLUDES

(varies by session)

David Gergen
Professor of Public Service and Director of the Center for Public Leadership, KSG

Stephen Goldsmith
Daniel Paul Professor of Government, and Director of the Innovations in American Government Program, KSG

Ronald A. Heifetz
King Hussein bin Talal Lecturer in Public Leadership, and cofounder of the Center for Public Leadership, KSG

Elaine Kamarck

Lecturer in Public Policy, KSG

Steven Kelman

Albert J. Weatherhead III and Richard W. Weatherhead Professor of Public Management, KSG

Andrew P. McAfee
Associate Professor of Business Administration, Harvard Business School (HBS)

F. Warren McFarlan
T.J. Dermot Dunphy Baker Foundation Professor of Business Administration, HBS

Malcolm K. Sparrow
Professor of the Practice of Public Management, and Faculty Chair of the Executive Program on Strategic Management of Regulatory and Enforcement Agencies, KSG

Categories: About LNW (Menu), 2 (Sort Order)